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Can a deleted vehicle be restored?
Help restoring a deleted vehicle
Fleetwatch FMS · Vehicle Records
Restoring a Deleted Vehicle
Deleted a vehicle by mistake? Fleetwatch Support can usually bring it back from the FW Reconstruction Record, a saved copy of your system’s records.
Step 1: Contact Fleetwatch Support
Email support@fleetwatch.com and include:
| ✔ | The vehicle number(s) that were deleted |
| ✔ | The approximate date and time of the deletion |
Example email
Subject: Restore deleted vehicle
Please restore vehicle 000123, which was deleted on 10/28 at about 2:15 PM.
Please restore vehicle 000123, which was deleted on 10/28 at about 2:15 PM.
Step 2: How a Technician Restores the Vehicle
A Fleetwatch technician uses the FW Reconstruction Record to restore the vehicle:
| 1 | Open the most recent FW Reconstruction Record from before the deletion, and search for Message VehicleList. |
| 2 | Locate the deleted vehicle in the list. |
| 3 | Copy the entire row with the vehicle’s record into a new text file. |
| 4 |
Save the file in the FW DropBox as:
SC2 Updates File.txt
The file path and name may vary by customer.
|
✔ Restored within a minute
System Monitor and Messaging Manager import the record within about a minute and restore the vehicle to its former glory. Search for the vehicle number in Data Tools to confirm it’s back.
Technician tips
• Use a record from before the deletion. A record saved after the vehicle was deleted won’t include it, which is why the approximate deletion time matters.
• Copy the row exactly. Don’t edit it or add line breaks.
• Use a plain text editor such as Notepad, not Word, so no hidden formatting is added.
• System Monitor and Messaging Manager must be running for the file to be imported.
Need a vehicle restored? Email support@fleetwatch.com.