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How do I know if System Monitor and processes are running properly?
understanding System Monitor's processes
Fleetwatch FMS · Server Operation
Fleetwatch Processes, Services & the Run Account
The Fleetwatch system runs as a mix of processes and services under a dedicated local Admin account (the “run account”). No Fleetwatch processes should run under any other account.
What Runs on the Fleetwatch Server
| Processes | Services |
|---|---|
|
System Monitor Messaging Manager System Monitor’s Monitor |
Apache CommServer |
⚠ Do not start additional instances
Connecting to the server is okay, but no other Users or Administrators should start additional instances of the Fleetwatch processes. If you’re unsure whether System Monitor is already running under another account, check Task Manager before launching System Monitor.
How to Check in Task Manager
| 1 | Open Task Manager on the Fleetwatch server. |
| 2 | Click Show processes from all users. |
| 3 | Confirm System Monitor and the other Fleetwatch programs are running only under the Fleetwatch local admin run account (for example, fwadmin). |
Processes That Run Only in the Run Account
| Program | Process Name | Instances |
|---|---|---|
| Fuel Island Monitor software | System Monitor.exe | One only |
| Interface control class module for the RIH3000 series interface set, SQL Version | fwRIHSQLControlClass35.exe | One per RIH Each fuel lane and/or maintenance bay RIH |
| Watchdog Interface Control | FW_Watchdog 3.exe | One only |
| Database Synchronization Manager for Fleetwatch Databases | Messaging Manager 3.exe *32 | One only |
Remote Desktop (RDP) Sessions
When Users log on as the Fleetwatch local admin User via RDP, instruct them not to log off when they’re done.
|
✔ Do
Lock the Windows session, then disconnect from the RDP session.
|
✘ Don’t
Log off / sign out of the Fleetwatch run account.
|
What happens if someone logs off the run account?
The service lanes switch to standalone mode. Fueling operations can continue, but data won’t be pushed to the server until System Monitor is running again under the run account.
Questions about the Fleetwatch programs or accounts? Reach out to Fleetwatch Support.