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Why can't I get to the Fleetwatch website from my home or outside of work?
On-prem website
Fleetwatch FMS · Data Tools Access
Why Can’t I Get to the Fleetwatch Website from Home or Outside of Work?
It depends on which Fleetwatch system your agency uses. On-premises Data Tools only works inside your work network, so you need your work’s VPN to reach it remotely. Fleetwatch Cloud can be reached from anywhere unless your IT department has limited access.
Which System Do I Have? Check the Web Address
Look at the address (URL) you use to open Data Tools at work:
| If the address… | You’re using |
| Contains fleetwatch.com | Fleetwatch Cloud. You can reach it from anywhere with an internet connection. |
| Does not contain fleetwatch.com | On-premises Fleetwatch. Data Tools runs on a server at your agency and isn’t reachable from the internet. |
On-Premises: Use Your Work VPN
With the on-premises system, the Data Tools “website” lives inside your agency’s network. To reach it while you’re at home or in the field:
| 1 | Connect to your work network with your agency’s VPN. |
| 2 | Open Data Tools with the same address you use at work. |
No VPN, or the VPN won’t connect? Contact your agency’s IT department. Fleetwatch doesn’t manage your agency’s network or VPN.
Fleetwatch Cloud: Access from Anywhere
Fleetwatch Cloud is a website you can reach from anywhere with an internet connection. If you can reach it at work but not from home or in the field:
- Your IT department may have limited access as an extra cybersecurity step. For example, they may only allow connections from your agency’s network. Ask them how to connect remotely, such as through your VPN.
- Check the web address for typos, and make sure your internet connection is working.
Still can’t reach your Fleetwatch Cloud website? Contact Fleetwatch Support and we’ll help you work out what’s blocking it.
Not sure which system your agency uses? Contact Fleetwatch Support.